Terms of Service

1. Agreement

These terms are an agreement between you and Pickets Technology LLC. By using Pickets.ai, you agree to these terms. If you use the service for a brokerage, team, or other organization, you represent that you have authority to act for that organization. A signed order form or other written agreement controls if it conflicts with these terms.

2. Service

Pickets.ai provides software for real estate professionals, teams, and brokerages, including website, CRM, calling, messaging, e-signature, transaction, marketing, lead-generation, reporting, and AI-assisted tools. Features, limits, and availability may vary by plan, workspace configuration, provider availability, and data-license rights.

3. Accounts and Access

You must provide accurate account information, protect credentials and recovery methods, and promptly remove access that is no longer authorized. Workspace admins are responsible for invited users, roles, assignments, and organization settings. Agent-level features may require a current real estate license or authorization from a brokerage or team.

4. Trials, Billing, and Cancellation

Eligible workspaces may begin with a trial that does not require a credit card. Continued access after the trial requires an active billing relationship unless a written agreement says otherwise. Plan pricing, included usage, overages, renewal, and cancellation terms are shown during purchase or in the governing agreement. Refunds are provided only when required by law or the governing agreement.

5. Customer Data

As between you and Pickets.ai, you retain ownership of data and content you submit. You give us permission to host, process, transmit, and display that material as needed to provide and secure the service. You are responsible for having the rights and permissions needed for uploaded contacts, recordings, documents, images, communications, and other content.

Retention and deletion timing depends on the data type, account status, backup cycle, legal obligations, and any written customer or data-license agreement. Contact support before termination when an export is needed.

6. Acceptable Use

You may not use the service to break the law; impersonate another person; send unlawful, deceptive, abusive, or unsolicited communications; upload malicious code; probe or bypass security controls; scrape or redistribute protected data; interfere with the service; or access another workspace without authorization.

7. Calling, Messaging, and Recording

You are responsible for obtaining consent and honoring opt-outs, calling windows, suppression lists, recording notices, and other requirements that apply to your outreach. Compliance tools reduce operational risk but do not replace legal advice or guarantee that a campaign, call, message, or recording is lawful.

8. E-Signature and Documents

You are responsible for selecting the correct documents, parties, fields, delivery method, and disclosures and for confirming that electronic signatures are appropriate for the transaction. Pickets.ai does not provide legal advice and does not determine whether a document is complete, enforceable, or suitable for a particular use.

9. AI-Assisted Features

AI-assisted results may be incomplete or inaccurate. You must review generated text, calculations, extracted information, completed fields, and proposed actions before using, sending, signing, or publishing them. Do not rely on AI output as legal, tax, financial, lending, appraisal, or other professional advice.

10. MLS, IDX, and Fair Housing

You must follow the rules of each MLS, brokerage, licensing authority, and applicable Fair Housing law. You may not scrape, redistribute, alter, or misuse licensed listing data or remove required attribution, disclaimers, or Equal Housing information. Access may be limited or suspended when a license, membership, or display authorization expires.

11. Third-Party Services

Some features depend on third-party data, communications, payment, storage, mapping, analytics, or AI providers. Their services may have separate terms and may change or become unavailable. We are not responsible for third-party content or systems outside our control.

12. Suspension and Termination

We may restrict or suspend access to protect the service, users, licensed data, or third parties; respond to suspected fraud or security events; address nonpayment; or enforce these terms and applicable agreements. We will provide notice when reasonably practical.

13. Disclaimers

The service is provided on an "as is" and "as available" basis to the extent permitted by law. We do not guarantee uninterrupted availability, specific business results, lead volume, transaction outcomes, data-provider coverage, or the accuracy of third-party or AI-generated information.

14. Limitation of Liability

To the extent permitted by law, Pickets.ai is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost revenue, profits, data, goodwill, or opportunities. Our aggregate liability arising from the service will not exceed the amount paid for the service during the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Changes and Contact

We may update these terms as the service changes. Material changes will be communicated as required by law, and continued use after an effective update constitutes acceptance where permitted. Questions can be sent to legal@pickets.ai.